3 Day Manager Training
Day 1 - Operations and Resources
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Job Description and Expectations
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Manager Career Path
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Compensation Review
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Communications Expectations
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GroupMe
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Email
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Manager Call
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Morning Huddles
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Manager Website Overview
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Deposits and Cash Handling
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Inventory Management
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Phone Returns
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RMAs
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Phone Scans
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Accessory Counts
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Transfers
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Purchase Orders
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Special Ordering
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Understanding and Using Reports
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DM Store Visit Checklist
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CPOG and Planogram
Day 2 - People Management
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Hiring Process
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Prospecting and Recruiting
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3 Interview, 6 Step Hiring Process
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Phone Screen
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First Interview
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Second Interview
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Background Calls
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In Store Shadow (3rd Interview)
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Job Offer
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Onboarding
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New Payroll Process
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New Payroll Training?
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Start a new hire RIGHT!
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Training
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5 Day New Hire Training
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Observation Forms
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Performance Coaching
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Disciplinary Process
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Scheduling Policies & Best Practices
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Budget Hours and Overtime
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Smart Scheduling in RQ
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Day 3 - Sales and Prospecting
Additional Trainings -
5 Day New Hire Training
Velocity Training
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