3 Day Manager Training

Day 1 - Operations and Resources

  • Job Description and Expectations

  • Manager Career Path

  • Compensation Review

  • Communications Expectations

    • GroupMe​

    • Email

    • Manager Call

    • Morning Huddles

  • Manager Website Overview

  • Deposits and Cash Handling

  • Inventory Management

    • Phone Returns​

    • RMAs

    • Phone Scans

    • Accessory Counts

    • Transfers

    • Purchase Orders

    • Special Ordering

  • Understanding and Using Reports

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  • DM Store Visit Checklist

  • CPOG and Planogram

Day 2 - People Management

  • Hiring Process

    • Prospecting and Recruiting​

    • 3 Interview, 6 Step Hiring Process

      • ​Phone Screen​​

      • First Interview

      • Second Interview

      • Background Calls

      • In Store Shadow (3rd Interview)

      • Job Offer​​

  • Onboarding

    • New Payroll Process​

    • New Payroll Training?

    • Start a new hire RIGHT!

  • Training

    • 5 Day New Hire Training​

    • Observation Forms

    • Performance Coaching

    • Disciplinary Process

  • Scheduling Policies & Best Practices

    • Budget Hours and Overtime​

    • Smart Scheduling in RQ

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Day 3 - Sales and Prospecting

Additional Trainings -

5 Day New Hire Training

Velocity Training

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