3 Day Manager Training

This training assumes you have completed and fully understand the 5 Day New Hire Training

Day 1 - Operations and Resources

• Job Description and Expectations

• Manager Career Path

• Compensation Review

• Communications Expectations

  • GroupMe​

  • Email

  • Manager Call

  • Morning Huddles

• Manager Website Overview

• Deposits and Cash Handling

• Inventory Management

  • Phone Returns​

  • RMAs

  • Phone Scans

  • Accessory Counts

  • Transfers

  • Purchase Orders

  • Special Ordering

• Understanding and Using Reports

  • RQ Reporting​

  • Back Office Reports

  • Compass

• DM Store Visit Checklist

• CPOG and Planogram

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Day 2 - People Management

• Hiring Process

  • Prospecting and Recruiting​

  • 3 Interview, 6 Step Hiring Process

    • ​Phone Screen​​

    • First Interview

    • Second Interview

    • Background Calls

    • In Store Shadow (3rd Interview)

    • Job Offer​​

• Onboarding

  • New Payroll Process​

  • New Payroll Training?

  • Start a new hire RIGHT!

• Training

  • 5 Day New Hire Training​

  • Observation Forms

  • Performance Coaching

  • Disciplinary Process

• Scheduling Policies & Best Practices

  • Budget Hours and Overtime​

  • Smart Scheduling in RQ

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Day 3 - Sales and Prospecting

• ​Circle of Influence

  • Do a new 20 Names Yourself​

  • Focus on how you will train this process to a new employee

• Sales Process Training

  • Earn a 100% Observation with your DM present​

• Prospecting and Marketing

  • B2B/B2E​

  • Flyer Marketing and how to manage

  • Table Events Expectations and planning

  • Digital Marketing

    • Store log ins​

    • Frequency and messaging

  • Customer Call Back Program

• Hourly Activity Tracker

  • Work while you're at work!​

Additional Trainings -

Training Checklist for DMs

5 Day New Hire Training

Velocity Training

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